A warm, inviting pub, situated by the river in the picturesque city of Ripon. Offering traditional homecooked meals coupled with a wide selection of the best quality real ales. All of this within a homely atmosphere with idyllic views to make you feel welcome whatever the weather.
The Customer Journey
You should not visit our premises if:
You are self isolating
You have Covid 19 Symptoms
You live with someone who has symptoms
We are changing a lot of procedures and would appreciate you understanding these before entering the premises.
Book a table
Tables can be booked for a maximum of 1 hour 45 minutes. (A 2 hour turn around with sanitisation). You can call in on the off chance but there may not be a table available.
NOTE : Tables are for a maximum of SIX PEOPLE.
Outside tables are for a maximum of SIX PEOPLE
You can now book outside tables also.
Note all service will be table service and we will not permit customers at the bar at this time.
Please arrive at your allotted time via the front door. These have been staggered to avoid customers arriving at once and respecting social distancing. Please respect the 2 metre social distancing rule if you are queuing outside.
PLEASE NOTE THAT ARRIVING AT THE WATER RAT YOU NOW MUST BE WEARING A FACEMASK. YOU MUST ALSO WEAR A FACEMASK
WHEN MOVING AROUND THE PUB IE TO GO TO THE BATHROOM.
On arrival you will be seated at your table and will be served by a member of staff for all drinks, orders and food. Please do not move around the pub to speak to other tables.
When using the bathrooms please respect the other guests and abide by social distancing rules. Wash your hands thoroughly afterwards.
We advise where possible to pay by contactless / card payment that again will take place at your table.
On departing the building please leave via the fire escape that goes onto the river bank. This allows a steady flow and less interaction.
Like always we ask you respect our staff and other customers. Remember there may be vulnerable or scared people. We ask that you show compassion and understanding. If you encounter a problem wave over a member of staff to discuss.
Breaks in service
Every hour the staff have been instructed to stop service to clean and sanitise key touch points. This is for their safety and yours. This will only take a few minutes so please bear with us whilst this is carried out.
My pledge to you that if you have concerns or are unhappy you can feel free to contact me personally so that I can resolve the matter. My Email address is firstname.lastname@example.org. I take the safety of everyone very seriously and therefore will do my upmost to make sure this is adhered to.